Refund & Return Policy

Refund & Return Policy

At YSL HEEL, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

🗓️ Return Window

You have 14 days from the date of delivery to request a return or exchange.

📦 Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Items must be unused and unworn
  • Items must be in their original packaging
  • Items must be in the same condition as received

💰 Restocking Fee

Please note that a restocking fee will be covered by YSL HEEL — you will not be charged for returning your item.

✅ Refund Options

Once your return is received and inspected, we will offer you one of the following options based on your preference:

  • Full Refund — Refunded to your original payment method
  • Store Credit — Credit added to your YSL HEEL account for future purchases
  • Exchange — Swap for a different size, color, or style

📩 How to Initiate a Return

To start a return or exchange, please contact us with your order number and reason for return:

We respond as soon as possible and will guide you through the process.

Thank you for shopping with YSL HEEL — where every step is a statement.